Last Updated: January 1, 2025
Your Information, Your Control
At HarborReel, we believe your personal information belongs to you. This policy explains how we collect, use, protect, and share your data when you use our streaming platform. We are committed to transparency and giving you meaningful control over your information.
Information We Gather
Account and Profile Data
When you create an account, we collect your email address, password, payment information, and any profile details you choose to share such as display name and preferences. This information helps us provide personalized service and secure your account.
Viewing Activity and Preferences
We track what content you watch, search for, rate, and add to your watchlists. This data powers our recommendation engine and helps us understand which content resonates with our community. We also collect information about your viewing quality preferences and device settings.
Device and Technical Information
We automatically collect device identifiers, IP addresses, browser types, operating systems, and connection information. This technical data helps us optimize streaming quality, troubleshoot issues, and protect against unauthorized access.
Location Information
We collect approximate location data based on your IP address to provide region-specific content recommendations and comply with licensing restrictions. We do not track your precise GPS location unless you explicitly grant permission for neighborhood watchlist features.
How We Use Your Information
We use collected information to deliver and improve our streaming service, including personalizing content recommendations, processing payments, communicating service updates, and developing new features. We analyze viewing patterns to negotiate better content deals and support creators with audience insights.
Your data helps us prevent fraud, enforce our terms of service, and maintain platform security. We also use aggregated, anonymized data for research and to share industry insights with content partners.
Sharing Your Information Responsibly
Service Providers and Partners
We work with trusted third-party service providers who help us operate the platform, including payment processors, content delivery networks, customer support tools, and analytics services. These partners are contractually obligated to protect your data and use it only for specified purposes.
Content Creators and Rights Holders
We share aggregated, anonymized viewing metrics with content creators and studios. This helps them understand audience engagement without identifying individual viewers. Creators never receive your personal information.
Legal Requirements and Safety
We may disclose information when required by law, to respond to legal process, to protect our rights and property, or to ensure user safety. We will challenge overly broad requests and notify you when legally permitted.
Advertising and Marketing Choices
For users on ad-supported plans, we use your viewing history and preferences to show relevant advertisements. We work with advertising partners who may use cookies and similar technologies. You can manage ad preferences in your account settings and opt out of personalized advertising while still accessing ad-supported content.
We send promotional emails about new releases, features, and special offers. You can unsubscribe from marketing communications at any time while continuing to receive essential service notifications.
Protecting Your Data
We implement industry-standard security measures including encryption, secure server infrastructure, regular security audits, and access controls. Your payment information is processed through PCI-compliant payment processors and never stored directly on our servers.
While we take security seriously, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication to protect your account.
Children's Privacy Protection
HarborReel is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
For users between 13 and 18, we encourage parents and guardians to discuss online privacy and supervise their streaming activity.
Your Privacy Rights
You have the right to access, correct, download, or delete your personal information. You can manage most information directly through your account settings. For additional requests, contact our privacy team.
Depending on your location, you may have additional rights including the right to object to certain data processing, restrict processing, or lodge a complaint with a supervisory authority.
Data Retention and Deletion
We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Viewing history is typically retained for three years to improve recommendations, though you can delete specific items at any time.
When you delete your account, we remove or anonymize your personal information within 90 days, except where retention is required by law or legitimate business purposes.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to recognize you, remember your preferences, and understand how you use our service. Our Cookie Policy provides detailed information about the types of cookies we use and how to manage them.
You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality.
International Data Transfers
HarborReel operates primarily in the United States. If you access our service from outside the US, your information will be transferred to and processed in the United States where our servers are located. We implement appropriate safeguards to protect your information during international transfers.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes via email or prominent notice on our platform at least 30 days before changes take effect.
Your continued use of HarborReel after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account.
Third-Party Services and Links
Our platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before sharing information.
Community Features and Public Information
When you participate in community features like neighborhood watchlists or public reviews, information you share may be visible to other users. Exercise caution when sharing personal information in public areas of the platform.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.
Contact Our Privacy Team
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Email: [email protected]
Phone: +1 917-350-4618
Mail: HarborReel Privacy Team, 3437 N Troy St, Chicago, IL 60618, USA
We typically respond to privacy inquiries within 30 days.