Cookie Policy

Understanding Cookies and Similar Technologies

This Cookie Policy explains how HarborReel uses cookies, web beacons, pixels, and similar tracking technologies on our platform. By using HarborReel, you consent to our use of cookies as described in this policy.

Cookies are small text files stored on your device when you visit websites. They help us recognize you, remember your preferences, and improve your streaming experience. We use both first-party cookies (set by HarborReel) and third-party cookies (set by our partners).

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function properly. They enable core features like account authentication, security, playback functionality, and remembering your subscription status. You cannot opt out of essential cookies, as they are required for the service to work.

Examples: Session identifiers, authentication tokens, load balancing, security verification, content delivery optimization.

Functional Cookies

Functional cookies enhance your experience by remembering your choices and settings. They store preferences like video quality, subtitle languages, volume levels, playback position, and which content you've watched or added to your watchlist.

Examples: Language preferences, accessibility settings, playback preferences, watchlist data, content recommendations based on viewing history.

Analytics and Performance Cookies

These cookies help us understand how users interact with HarborReel. We collect information about pages visited, features used, errors encountered, and streaming quality metrics. This data helps us identify issues, optimize performance, and improve our service.

Examples: Page views, session duration, bounce rates, streaming quality metrics, error logging, feature usage statistics, A/B testing variations.

Advertising and Marketing Cookies

For users on ad-supported plans, we use cookies to deliver relevant advertisements based on your viewing habits and interests. These cookies track which ads you've seen, measure ad effectiveness, and prevent showing you the same ad repeatedly.

Examples: Ad impressions, click-through rates, interest-based targeting, frequency capping, conversion tracking, cross-site behavioral advertising.

How We Use Cookies

Account and Security Management

Cookies keep you logged in securely, prevent unauthorized access, detect suspicious activity, and protect against fraud. They verify your identity each time you access content and ensure only authorized users can stream.

Content Personalization

We use cookies to learn what content you enjoy and provide personalized recommendations. Your viewing history, search queries, and ratings help us suggest films and series you're likely to love.

Service Improvement

Analytics cookies show us which features are most popular, where users encounter difficulties, and how we can make navigation more intuitive. This feedback loop drives continuous platform improvements.

Advertising Relevance

On ad-supported tiers, cookies ensure you see advertisements aligned with your interests rather than random promotions. This makes ads more relevant and less intrusive to your viewing experience.

Third-Party Cookies and Partners

We work with trusted third-party service providers who may set their own cookies when you use HarborReel. These partners help us with payment processing, content delivery, analytics, advertising, and customer support.

Our Key Partners

Payment Processors: Secure payment cookies ensure transaction safety and fraud prevention.

Content Delivery Networks: Optimize streaming quality and reduce buffering through geographic distribution.

Analytics Providers: Help us understand platform performance and user behavior patterns.

Advertising Networks: Deliver targeted advertisements on ad-supported plans.

Customer Support Tools: Enable live chat, help desk functionality, and support ticket management.

Cookie Duration and Storage

Session Cookies

Session cookies are temporary and deleted when you close your browser. They maintain your logged-in state and remember your actions during a single browsing session.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until manually deleted. They remember your login status, preferences, and settings across multiple sessions. Most persistent cookies expire within 12 months, though some may last up to 2 years.

Managing Your Cookie Preferences

Browser-Level Controls

All modern browsers allow you to control cookies through settings. You can block all cookies, accept only first-party cookies, or receive notifications before cookies are set. However, blocking essential cookies will prevent HarborReel from functioning properly.

Platform Cookie Settings

You can manage non-essential cookies through your HarborReel account settings. Navigate to Privacy Settings to customize which types of cookies you accept. Your choices are saved and applied across all your devices.

Advertising Opt-Out

Users on ad-supported plans can opt out of personalized advertising while still receiving generic ads. Visit your Account Settings and toggle "Personalized Ads" to off. You can also use industry opt-out tools like the Digital Advertising Alliance's opt-out page.

Other Tracking Technologies

Web Beacons and Pixels

We use small transparent images (web beacons or pixels) embedded in emails and pages to track email opens, measure campaign effectiveness, and understand which content generates engagement.

Local Storage

Modern browsers support local storage and session storage, which function similarly to cookies but offer greater storage capacity. We use these technologies to cache content data, improve loading speeds, and enable offline features.

Device Fingerprinting

We may collect information about your device's characteristics (browser version, screen resolution, operating system) to detect fraud, prevent account sharing violations, and ensure content protection requirements are met.

Cookies and Mobile Applications

Our mobile apps use technologies similar to cookies, including unique device identifiers, mobile analytics tools, and in-app tracking. These technologies serve the same purposes as web cookies: authentication, personalization, analytics, and advertising.

You can manage mobile tracking through your device's privacy settings. iOS users can limit ad tracking in Settings, while Android users can reset their advertising ID or opt out of personalized ads.

Impact of Disabling Cookies

Blocking or deleting cookies may impact your HarborReel experience:

• You may need to log in repeatedly instead of staying signed in
• Personalized recommendations may be less accurate
• Your viewing preferences and settings may not be saved
• Streaming quality may be affected
• Some features may not function correctly or at all
• You may see more generic, less relevant advertisements

Cross-Device Tracking

When you use multiple devices with the same account, we may link your activity across devices to provide seamless experiences. For example, you can start watching on your phone and continue on your TV exactly where you left off.

Cross-device tracking also helps us understand viewing patterns and deliver consistent personalization regardless of which device you're using.

Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) settings that send signals to websites requesting not to be tracked. Currently, there is no industry standard for interpreting DNT signals, and HarborReel does not respond to DNT browser settings.

However, you can control tracking through the cookie preferences described in this policy, which provide granular control over different types of cookies.

International Users and Data Transfers

HarborReel operates primarily in the United States. Cookies and data they collect may be transferred to and stored on servers located in the US. By using our service, you consent to this transfer and storage.

We implement appropriate safeguards to protect your information during international transfers and comply with applicable data protection laws.

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the platform.

We encourage you to review this policy periodically to stay informed about how we use cookies and how you can control them.

Cookie Consent and Preferences

When you first visit HarborReel, you'll see a cookie banner explaining our use of cookies and requesting your consent for non-essential cookies. You can accept all cookies, customize your preferences, or reject non-essential cookies.

Your cookie preferences are stored and remembered for future visits. You can change your preferences at any time through the cookie settings in your account or by clicking the cookie preference link in our footer.

Questions About Cookies

If you have questions about our use of cookies or want more information about managing your cookie preferences, please contact us:

Email: [email protected]
Phone: +1 917-350-4618
Mail: HarborReel Privacy Team, 3437 N Troy St, Chicago, IL 60618, USA